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Many people do not realise the value of complaining about bad service. If an airline loses your luggage or if your flight is seriously delayed, the airline is obliged to reimburse you for damages suffered. If your hotel does not offer the services as advertised or you are kept awake all night by building works, you have a right to complain. Often such complaints will involve filling in forms and sending them to the right authorities. Sometimes, when the damages are more serious or the company in question fails to resolve your complaint satisfactorily, you should make a claim through the courts. Subscribers to asdetour receive benefits on both these counts.

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