<!DOCTYPE HTML PUBLIC '-//W3C//DTD HTML 3.2 Final//EN'> <html> <head> <title>hotel-service</title> <meta name='keywords' content='b'> <meta name='description' content='b'> <meta http-equiv='Content-Type' content='text/html; charset=iso-8859-1'> <link rel='stylesheet' href='style/style.css' type='text/css'><script src='scripts/layers.js' language='JavaScript'></script> </head> <body> <a class='skiplink' href='#startcontent'>Saltar navegación de esta página</a> <div id='bigbox' style='background-color: #F85800; left: 0px; top: 0px; width:772px; height:100%'> <div id='top' style='position:relative; z-index:1; left:0px; top:0px; width:772px; height:95px'> <div id='topleft'></div> <div id='topmiddle'></div> <div id='topright'><br> <br> <!-- Si ya estás registrado, haz clic aqui --> </div> <div id='blackbar' style='position:absolute; z-index:2; left:0px; top:77px; width:772px; height:18px'> <div id='barleft'></div> <div id='barmiddle'><a href='index.html' title='Home'>Home</a>&nbsp;&nbsp;|&nbsp;&nbsp; <a href='who.html' title='about us'>Who are we</a> &nbsp;&nbsp;|&nbsp;&nbsp; <a href='why-register.html' title='Why register?'>why register</a>&nbsp;&nbsp;|&nbsp;&nbsp; <a href='why-subscribe.html'>why subscribe </a>&nbsp;&nbsp;|&nbsp;&nbsp; <a href='services.html'>services</a></div> <div id='barright'> <a href="../../index.html" onMouseOut="document.images[0].src='images/spa2.gif';" onMouseOver="document.images[0].src='images/spa1.gif';"><img src="images/spa2.gif" name="Idioma" width="28" height="17" border="0"></a> <a href="../french/index.html" onMouseOut="document.images[1].src='images/fra2.gif';" onMouseOver="document.images[1].src='images/fra1.gif';"><img src="images/fra2.gif" name="Image4" width="20" height="17" border="0"></a> <a href="../italian/index.html" onMouseOut="document.images[2].src='images/ita2.gif';" onMouseOver="document.images[2].src='images/ita1.gif';"><img src="images/ita2.gif" name="Image5" width="20" height="17" border="0"></a> <!--<a href="#" onMouseOut="document.images[3].src='images/jap2.gif';" onMouseOver="document.images[3].src='images/jap1.gif',1)"><img src="images/jap2.gif" name="Image6" width="18" height="17" border="0"></a>--> <a href="../german/index.html" onMouseOut="document.images[3].src='images/ger2.gif';" onMouseOver="document.images[3].src='images/ger1.gif';"><img src="images/ger2.gif" name="Image7" width="20" height="17" border="0"></a> <a href="index.html" onMouseOut="document.images[4].src='images/eng1.gif';" onMouseOver="document.images[4].src='images/eng1.gif';"><img src="images/eng1.gif" name="Image8" width="40" height="17" border="0"></a> </div> </div> </div> <div id='centre' style='background-color: #FFFFFF; width: 479px; left: 133px; height: 100%; position: relative; visibility: visible; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;'> <a name='startcontent' id='startcontent'></a><div id='content'> <table> <tr> <td> <p><p><font face="Verdana, Arial, Helvetica, sans-serif" size="1"> <font color="FF6600"><b>Deficiencies in service</b></font><p>Sometimes the quality of service or facilities in a hotel or inn fails to meet up with those advertised or those contracted. This may occur when a room with a view was reserved but the room offered has none, or when the hotel's publicity states that the hotel is near a beach and it is not. </p><p> Another problem that may occur is that services advertised, such as air conditioning, a safe-deposit box, telephone, radio, or television are unavailable. </p><p> In this case, the guest should first attempt to resolve the problem amicably with the hotel manager. If this is not possible, the guest has the right to claim for damages. Hotels, inns and restaurants are obliged to make complaint forms (hoja de reclamaciones) available to their customers. The guest should request a form from the hotel and duly complete it, keeping a copy.</p> </font></p> <P> <a href="javascript:history.back();">Back</a> </P></p></td> </tr> </table> </div> <div id='bottombar'> <script src='scripts\email.js' type='text/javascript'></script> &nbsp;&nbsp;Tel: +34915912751<br>&copy;asdetour 2003, Francisco de Rojas, 2, Madrid, España </div> </div> <div id='leftnav'> <div class='navitem'><a href='registrarse.php?language=eng' Title='Register'>Register</a></div> <div class='navitem'><a href='https://secure4.positive-internet.com/~asdetour/english/subscribe.php?language=eng' Title='Subscribe'>Subscribe</a></div> <div class='navitem2'><a href='rights-traveller.html' Title='Your rights'>Your rights</a></div> <table cellpadding='0' cellspacing='0'><tr> <td><div class='navlist'><a href='transport.html' Title='Transport'>Transport</a></div></td></tr><tr><td> <div class='navlist'><a href='accomodation.html' Title='Accomodation'>Accomodation</a></div></td></tr><tr><td> <div class='navlist'><a href='restaurants.html' Title='Restaurants'>Restaurants</a></div></td></tr><tr><td> <div class='navlist'><a href='travel-agencies.html' Title='Travel Agencies'>Travel Agencies</a></div></td></tr><tr><td> <div class='navlist'><a href='sport-leisure.html' Title='Leisure and Sport'>Leisure and Sport</a></div></td></tr><tr><td> <div class='navlist'><a href='passports-consulates.html' Title='Passports y consulates'>Passports y consulates</a></div></td></tr><tr><td> <div class='navlist'><a href='destinations.html' Title='Other destinations'>Other destinations</a></div></td></tr><tr><td> <div class='navlist'><a href='rights-recomendations.html' Title='Rights and Recomendations'>Rights and Recomendations</a></div></td></tr></table> <br> <div class='navitem3'><a href='#' Title='Soon'>Property</a></div> <div class='navitem'><a href='consult.php?language=eng' Title='Consult on-line'>Consult on-line</a></div> <div class='navitem'><a href='travel.html' Title='Travel'>Travel</a></div> <div class='navitem'><a href='el-tiempo.html' Title='The weather'>The weather</a></div> <div class='navitem'><a href='#' Title='Soon'>Profesionals</a></div> <div class='navitem'><a href='links.html' Title='Travel Links'>Links</a></div> <div class='navitem'><a href='site-map.html' Title='Site Map'>Site Map</a></div> </div> </div> </body> </html>