<!DOCTYPE HTML PUBLIC '-//W3C//DTD HTML 3.2 Final//EN'> <html> <head> <title>rights-claim-airline</title> <meta name='keywords' content='b'> <meta name='description' content='b'> <meta http-equiv='Content-Type' content='text/html; charset=iso-8859-1'> <link rel='stylesheet' href='style/style.css' type='text/css'><script src='scripts/layers.js' language='JavaScript'></script> </head> <body> <a class='skiplink' href='#startcontent'>Saltar navegación de esta página</a> <div id='bigbox' style='background-color: #F85800; left: 0px; top: 0px; width:772px; height:100%'> <div id='top' style='position:relative; z-index:1; left:0px; top:0px; width:772px; height:95px'> <div id='topleft'></div> <div id='topmiddle'></div> <div id='topright'><br> <br> <!-- Si ya estás registrado, haz clic aqui --> </div> <div id='blackbar' style='position:absolute; z-index:2; left:0px; top:77px; width:772px; height:18px'> <div id='barleft'></div> <div id='barmiddle'><a href='index.html' title='Home'>Home</a>&nbsp;&nbsp;|&nbsp;&nbsp; <a href='who.html' title='about us'>Who are we</a> &nbsp;&nbsp;|&nbsp;&nbsp; <a href='why-register.html' title='Why register?'>why register</a>&nbsp;&nbsp;|&nbsp;&nbsp; <a href='why-subscribe.html'>why subscribe </a>&nbsp;&nbsp;|&nbsp;&nbsp; <a href='services.html'>services</a></div> <div id='barright'> <a href="../../index.html" onMouseOut="document.images[0].src='images/spa2.gif';" onMouseOver="document.images[0].src='images/spa1.gif';"><img src="images/spa2.gif" name="Idioma" width="28" height="17" border="0"></a> <a href="../french/index.html" onMouseOut="document.images[1].src='images/fra2.gif';" onMouseOver="document.images[1].src='images/fra1.gif';"><img src="images/fra2.gif" name="Image4" width="20" height="17" border="0"></a> <a href="../italian/index.html" onMouseOut="document.images[2].src='images/ita2.gif';" onMouseOver="document.images[2].src='images/ita1.gif';"><img src="images/ita2.gif" name="Image5" width="20" height="17" border="0"></a> <!--<a href="#" onMouseOut="document.images[3].src='images/jap2.gif';" onMouseOver="document.images[3].src='images/jap1.gif',1)"><img src="images/jap2.gif" name="Image6" width="18" height="17" border="0"></a>--> <a href="../german/index.html" onMouseOut="document.images[3].src='images/ger2.gif';" onMouseOver="document.images[3].src='images/ger1.gif';"><img src="images/ger2.gif" name="Image7" width="20" height="17" border="0"></a> <a href="index.html" onMouseOut="document.images[4].src='images/eng1.gif';" onMouseOver="document.images[4].src='images/eng1.gif';"><img src="images/eng1.gif" name="Image8" width="40" height="17" border="0"></a> </div> </div> </div> <div id='centre' style='background-color: #FFFFFF; width: 479px; left: 133px; height: 100%; position: relative; visibility: visible; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;'> <a name='startcontent' id='startcontent'></a><div id='content'> <table> <tr> <td> <p><p><font face="Verdana, Arial, Helvetica, sans-serif" size="1"> <font color="FF6600"><b>Making a claim to against an airline</b></font><p>When making a claim against a Spanish airline, it is recommended that in addition to filing the complaint with the airline, you also report the incident to AENA. Information on passenger rights and how to complain are available at AENA information desks in Spanish airports. </p><p>Complaints presented to AENA are reviewed by the <i>Dirección General de Aviación Civil</i> (Civil Aviation Authority). This body establishes national aviation legislation and may apply administer fines to flight operators. A direct compliant to this organisation is appropriate when the claimant feels that an airline has not complied with national guidelines.</p><p> Where you feel that an airline has failed to comply with international legislation, the claim may be directed to the European Commission's Authority on Energy and Transport.</p> </font></p> <P> <a href="javascript:history.back();">Back</a> </P></p></td> </tr> </table> </div> <div id='bottombar'> <script src='scripts\email.js' type='text/javascript'></script> &nbsp;&nbsp;Tel: +34915912751<br>&copy;asdetour 2003, Francisco de Rojas, 2, Madrid, España </div> </div> <div id='leftnav'> <div class='navitem'><a href='registrarse.php?language=eng' Title='Register'>Register</a></div> <div class='navitem'><a href='https://secure4.positive-internet.com/~asdetour/english/subscribe.php?language=eng' Title='Subscribe'>Subscribe</a></div> <div class='navitem2'><a href='rights-traveller.html' Title='Your rights'>Your rights</a></div> <table cellpadding='0' cellspacing='0'><tr> <td><div class='navlist'><a href='transport.html' Title='Transport'>Transport</a></div></td></tr><tr><td> <div class='navlist'><a href='accomodation.html' Title='Accomodation'>Accomodation</a></div></td></tr><tr><td> <div class='navlist'><a href='restaurants.html' Title='Restaurants'>Restaurants</a></div></td></tr><tr><td> <div class='navlist'><a href='travel-agencies.html' Title='Travel Agencies'>Travel Agencies</a></div></td></tr><tr><td> <div class='navlist'><a href='sport-leisure.html' Title='Leisure and Sport'>Leisure and Sport</a></div></td></tr><tr><td> <div class='navlist'><a href='passports-consulates.html' Title='Passports y consulates'>Passports y consulates</a></div></td></tr><tr><td> <div class='navlist'><a href='destinations.html' Title='Other destinations'>Other destinations</a></div></td></tr><tr><td> <div class='navlist'><a href='rights-recomendations.html' Title='Rights and Recomendations'>Rights and Recomendations</a></div></td></tr></table> <br> <div class='navitem3'><a href='#' Title='Soon'>Property</a></div> <div class='navitem'><a href='consult.php?language=eng' Title='Consult on-line'>Consult on-line</a></div> <div class='navitem'><a href='travel.html' Title='Travel'>Travel</a></div> <div class='navitem'><a href='el-tiempo.html' Title='The weather'>The weather</a></div> <div class='navitem'><a href='#' Title='Soon'>Profesionals</a></div> <div class='navitem'><a href='links.html' Title='Travel Links'>Links</a></div> <div class='navitem'><a href='site-map.html' Title='Site Map'>Site Map</a></div> </div> </div> </body> </html>