<!DOCTYPE HTML PUBLIC '-//W3C//DTD HTML 3.2 Final//EN'> <html> <head> <title>rights-claim-form</title> <meta name='keywords' content='b'> <meta name='description' content='b'> <meta http-equiv='Content-Type' content='text/html; charset=iso-8859-1'> <link rel='stylesheet' href='style/style.css' type='text/css'><script src='scripts/layers.js' language='JavaScript'></script> </head> <body> <a class='skiplink' href='#startcontent'>Saltar navegación de esta página</a> <div id='bigbox' style='background-color: #F85800; left: 0px; top: 0px; width:772px; height:100%'> <div id='top' style='position:relative; z-index:1; left:0px; top:0px; width:772px; height:95px'> <div id='topleft'></div> <div id='topmiddle'></div> <div id='topright'><br> <br> <!-- Si ya estás registrado, haz clic aqui --> </div> <div id='blackbar' style='position:absolute; z-index:2; left:0px; top:77px; width:772px; height:18px'> <div id='barleft'></div> <div id='barmiddle'><a href='index.html' title='Home'>Home</a>&nbsp;&nbsp;|&nbsp;&nbsp; <a href='who.html' title='about us'>Who are we</a> &nbsp;&nbsp;|&nbsp;&nbsp; <a href='why-register.html' title='Why register?'>why register</a>&nbsp;&nbsp;|&nbsp;&nbsp; <a href='why-subscribe.html'>why subscribe </a>&nbsp;&nbsp;|&nbsp;&nbsp; <a href='services.html'>services</a></div> <div id='barright'> <a href="../../index.html" onMouseOut="document.images[0].src='images/spa2.gif';" onMouseOver="document.images[0].src='images/spa1.gif';"><img src="images/spa2.gif" name="Idioma" width="28" height="17" border="0"></a> <a href="../french/index.html" onMouseOut="document.images[1].src='images/fra2.gif';" onMouseOver="document.images[1].src='images/fra1.gif';"><img src="images/fra2.gif" name="Image4" width="20" height="17" border="0"></a> <a href="../italian/index.html" onMouseOut="document.images[2].src='images/ita2.gif';" onMouseOver="document.images[2].src='images/ita1.gif';"><img src="images/ita2.gif" name="Image5" width="20" height="17" border="0"></a> <!--<a href="#" onMouseOut="document.images[3].src='images/jap2.gif';" onMouseOver="document.images[3].src='images/jap1.gif',1)"><img src="images/jap2.gif" name="Image6" width="18" height="17" border="0"></a>--> <a href="../german/index.html" onMouseOut="document.images[3].src='images/ger2.gif';" onMouseOver="document.images[3].src='images/ger1.gif';"><img src="images/ger2.gif" name="Image7" width="20" height="17" border="0"></a> <a href="index.html" onMouseOut="document.images[4].src='images/eng1.gif';" onMouseOver="document.images[4].src='images/eng1.gif';"><img src="images/eng1.gif" name="Image8" width="40" height="17" border="0"></a> </div> </div> </div> <div id='centre' style='background-color: #FFFFFF; width: 479px; left: 133px; height: 100%; position: relative; visibility: visible; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;'> <a name='startcontent' id='startcontent'></a><div id='content'> <table> <tr> <td> <p><p><font face="Verdana, Arial, Helvetica, sans-serif" size="1"> <font color="FF6600"><b>Complaint forms</b></font><p>Complaints in Spain should be written on a form called a <i>hoja de reclamación</i>. The company against whom you are complaining, e.g. the transportation company, the hotelier, the travel agenct, should provide the form on request. Written complaints should be made as soon after the incident, always keeping a copy for yourself as evidence of your complaint.</p><p>You should send a copy of the complaint form appropriate overseeing consumer organisation. </p><p>It is very important to keep all original documentation related to your trip, which may later serve as proof of damages incurred. This includes brochures and publicity, bills, tickets stubs, and receipts etc. </p><p>The complaint should be as clear, concise, legible, containing all concrete information about the incident and, if possible, evidence supporting the information. Include personal information and an address, so that an answer to your claim comes as soon as possible.</p><p>Another way to make a complaint is to direct a certified letter or a registered fax to the responsible party, so that you have a record of sending it.</p> </font></p> <P> <a href="javascript:history.back();">Back</a> </P></p></td> </tr> </table> </div> <div id='bottombar'> <script src='scripts\email.js' type='text/javascript'></script> &nbsp;&nbsp;Tel: +34915912751<br>&copy;asdetour 2003, Francisco de Rojas, 2, Madrid, España </div> </div> <div id='leftnav'> <div class='navitem'><a href='registrarse.php?language=eng' Title='Register'>Register</a></div> <div class='navitem'><a href='https://secure4.positive-internet.com/~asdetour/english/subscribe.php?language=eng' Title='Subscribe'>Subscribe</a></div> <div class='navitem2'><a href='rights-traveller.html' Title='Your rights'>Your rights</a></div> <table cellpadding='0' cellspacing='0'><tr> <td><div class='navlist'><a href='transport.html' Title='Transport'>Transport</a></div></td></tr><tr><td> <div class='navlist'><a href='accomodation.html' Title='Accomodation'>Accomodation</a></div></td></tr><tr><td> <div class='navlist'><a href='restaurants.html' Title='Restaurants'>Restaurants</a></div></td></tr><tr><td> <div class='navlist'><a href='travel-agencies.html' Title='Travel Agencies'>Travel Agencies</a></div></td></tr><tr><td> <div class='navlist'><a href='sport-leisure.html' Title='Leisure and Sport'>Leisure and Sport</a></div></td></tr><tr><td> <div class='navlist'><a href='passports-consulates.html' Title='Passports y consulates'>Passports y consulates</a></div></td></tr><tr><td> <div class='navlist'><a href='destinations.html' Title='Other destinations'>Other destinations</a></div></td></tr><tr><td> <div class='navlist'><a href='rights-recomendations.html' Title='Rights and Recomendations'>Rights and Recomendations</a></div></td></tr></table> <br> <div class='navitem3'><a href='#' Title='Soon'>Property</a></div> <div class='navitem'><a href='consult.php?language=eng' Title='Consult on-line'>Consult on-line</a></div> <div class='navitem'><a href='travel.html' Title='Travel'>Travel</a></div> <div class='navitem'><a href='el-tiempo.html' Title='The weather'>The weather</a></div> <div class='navitem'><a href='#' Title='Soon'>Profesionals</a></div> <div class='navitem'><a href='links.html' Title='Travel Links'>Links</a></div> <div class='navitem'><a href='site-map.html' Title='Site Map'>Site Map</a></div> </div> </div> </body> </html>